100% PASS QUIZ UPDATED C-C4H51-2405 - SAP CERTIFIED ASSOCIATE - IMPLEMENTATION CONSULTANT - SAP SERVICE CLOUD VCE FILE

100% Pass Quiz Updated C-C4H51-2405 - SAP Certified Associate - Implementation Consultant - SAP Service Cloud Vce File

100% Pass Quiz Updated C-C4H51-2405 - SAP Certified Associate - Implementation Consultant - SAP Service Cloud Vce File

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SAP C-C4H51-2405 Exam Syllabus Topics:

TopicDetails
Topic 1
  • Reporting:This section focuses on the abilities of reporting analysts and SAP consultants who handle SAP Cloud for Customer reports. It covers the use of Microsoft Excel in conjunction with SAP reports, identifying components of custom reports, and creating interactive dashboards.
Topic 2
  • Service Objects: This section assesses the knowledge of service management professionals, like SAP Service Cloud Consultants, in understanding and applying service objects within service tickets. It covers topics such as the explanation and usage of Registered Products, Installed Base, and Warranty Management in service tickets.
Topic 3
  • Communication Channel and Knowledge Base: This section evaluates the abilities of service management professionals, such as SAP Service Cloud Consultants, and focuses on the various communication channels used for handling service tickets.
Topic 4
  • Data Management: This section assesses the skills of data management professionals, such as SAP Data Migration Specialists. It involves using data migration templates, resolving migration issues, understanding mass data maintenance, and describing SAP pre-packaged integration scenarios.

SAP Certified Associate - Implementation Consultant - SAP Service Cloud Sample Questions (Q42-Q47):

NEW QUESTION # 42
What are the main uses for warranty management in SAP Service Cloud? Note: There are 2 correct answers to this question.

  • A. The agent is prompted to upsell a warranty to the customer.
  • B. When an agent creates a ticket with a registered product, the warranty is automatically determined.
  • C. Routing rules can be applied to warranties.
  • D. The system can be set up so that certain incident categories are not covered.

Answer: B,D


NEW QUESTION # 43
What are some SAP recommended guiding principles to achieve clean core operations? Note: There are 3 correct answers to this question.

  • A. Define roles and responsibilities as part of a process transformation office.
  • B. Establish an organizational structure, technical foundation, and transformation methodology for clean core.
  • C. Establish regular housekeeping tasks and procedures.
  • D. Integrate clean core practices in the end-to-end value process chain.
  • E. Establish release management.

Answer: B,C,D


NEW QUESTION # 44
Which actions are prerequisites to implement registered products? Note: There are 2 correct answers to this question.

  • A. Activate status schema for functional locations
  • B. Create customer records
  • C. Create an installed base
  • D. Activate registered products in scoping

Answer: C,D


NEW QUESTION # 45
Which tools can you use to create new accounts in SAP Service Cloud? Note: There are 2 correct answers to this question.

  • A. Mass Change Account Data
  • B. Workflow rules
  • C. Manual migration
  • D. Data Workbench

Answer: A,D


NEW QUESTION # 46
Which restriction rules can you use to control the access to an installed base? Note: There are 2 correct answers to this question.

  • A. Measurement and reading
  • B. Employee
  • C. Business role
  • D. Territories

Answer: C,D


NEW QUESTION # 47
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